Call Accounting Mate can be deployed in virtually any enterprise including retail, government agencies, brokers, professional firms, banks, hospitals and universities. Telecom mangers find it increasingly difficult to allocate telecom costs to various departments or cost centers or individuals. This solution will pinpoint charges, highlight misuse and increase productivity.
Call Accounting Mate can monitor incoming and outgoing calls in real time. Alarms and reports can be scheduled for emergency 911 notification, toll fraud or misuse reporting. A built-in contacts database can be used to quickly identify all calls made to / from a particular contact and tagged as personal or business related.
Do you need a concise report on the 20 calls that lasted the longest for a given period? Want to know what are the most expensive 20 calls or which numbers in the company were called the most often? With Call Accounting Mate, all the above information is just a click away.
With advanced features such as multiple carrier support, communication to KSU, PBX or IP servers, multiple protocol support (serial, telnet, ODBC, File and more), Account Code / Pin codes for roaming users, Call Accounting Mate is the most advanced call accounting system available.
Call Accounting Mate is the only software on the market today to be completely web browser-based and self-contained. A single executable file contains all the needed functionality. There is no complicated installation and configuration of IIS or Apache.
Features:
All reports can be filtered by any the following conditions (where applicable):
-
Which users to print report for - Eg: print the selected report for only David and Eric.
-
Which department to print report for - Eg: print the selected report for only Sales and Administration dept.
- Date and time range to print report for - Eg: Print the selected report for the period from 1/1/04 - 1/31/04
- Call type to print report for - Eg: Print the selected report for only all IDD calls excluding all local calls.
- Operator - Eg. print the selected report for all calls made using only AT&T operator.
- Line No. - Eg. print the selected report for only CO lines 1,2,3 and exlude all other lines.
- By Cost - Eg. Print the most expensive number of N calls where N is a variable.
- By Duration - Eg. Print the longest lasting number of N calls where N is a variable
- By no. of calls - Eg. Print the report according to the most no. of calls made by user.
- Contacts - Print the calls only for selected contacts from the contacts database.
- Account Code - Print the calls only for the selected account code or pin code.
- Country - Print the calls only for calls made to the selected countries. Eg, print all calls made to Japan.
The following are special benefits of Call Accounting Mate:
- Small Footprint, SQL and XML
- 100% Browser Based. No additional web server required.
- Works in any country
- Embedded SQL database
- User-friendly
- Extensive and flexible reports
- Supports most IP, PBX and key phone systems
- Flexible Cost Calculation (flat cost, flat cost/duration, 2 tier cost/duration, toll free, toll numbers, STD, local)
- Support for Pin / Account Codes
- Task scheduler for automated reports and emergency notification
- Contacts Database
- Support for both incoming and outgoing calls
- Cost calculation based on (CO) Line Number
- Statistics
- Built-in Query Builder
- Regular Upgrades
- Professional Technical Support
- Scheduled Reporting by email
- Emergency Notification
- Customizable reports and views
- Integrated context sensitive help with live updates
- Windows style software upgrades
- XML Interface to Third Party Applications
Testimonials:
"Your Call Accounting Mate is simply great. Ever since I started using your system in my company, phone expenses have decreased by 40% within a span of 2 months. Call Accounting Mate is so easy to use that even a technology challenged person like myself can use the system without any problem! Also, your customer service and support has been nothing short of excellent. I greatly appreciate that. For the price I paid for Call Accounting Mate, the product and support that I got in return is definitely worth much more. Thank you for your great software & support!" - Marianna Chiang
"You guys outdid yourselves with Call Accounting Mate! I have to let you know that Call Accounting Mate is the best call auditing system we have ever tried! In addition, the response time and support given by your staff are the best I have ever seen. It is great to know that some companies still care about support. I genuinely appreciate Call Accounting Mate and all the support that comes with it!" - K.S
"With more than 200 employees in my company, I was not able to keep track of the phone activities of each individual worker and I was spending huge sums of money just paying for the company’s phone bills. With Call Accounting Mate, I was able to keep a stringent control on the phones usage without having to spend too much time, and yet maintain expenses as low as possible. I just want to say a big Thanks to you guys for creating Call Accounting Mate!" - J. Bronswick |
